This is a short unpublished paper that I found very useful during my years as a parish pastor. If you are a pastor, you too may find it useful. Even if you’re not, you may find ways to adapt the author’s suggestions into you work place.
At one point I had some email conversations with Ross Paul, but lost contact with him 15-20 years ago. Wherever he is, I’d like to thank him for sharing this paper with me.